What perturbs the Tinaliya is that it's all done by hand, and so very wasteful of time and effort that the Tinaliya feel could be put to better uses. The little folk have made all sorts of suggestions over the centuries to the humans as to how the Tinaliya could make the systems more efficient - they are just brimming with solutions for problems that haven't come up yet - and the Red Hats won't let them try anything out.
Think of the little folk as engineering grads trying to deal with the college administration over the new cyclotron. You get a lot of understanding of Phil's Tekumel from relating it to his time in academia. (Try to order a box of pencils. I dare you!)
Running joke from our time as students:
Student, entering college clinic with bleeding wounds, pathetically: "Help! Help!"
Administrator, at clinic front desk, severely: "Do you have your paid fee statement?"
It makes the Tinaliya point of view a lot more understandable.
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