Check out these trilogy of authoritative books written by renowned experts Dr. Leslie P. Willcocks and Dr. Mary C. Lacity:
Dr. Willcocks is Professor in Technology Work and Globalization at the Department of Management at London School of Economics and Political Science. He also heads the LSE’s Outsourcing Unit research centre.
Dr. Lacity is Curators’ Distinguished Professor at the University of Missouri-St. Louis and a Visiting Scholar at MIT CISR.
***Spoilers alert***
The first book, Service Automation, distils a year of empirical learning about service automation. The findings were based on survey, in-depth client case studies, and interviews with various industry stakeholders.
Some of the key content covered include:
Different types of automation
Empirical evidence of business benefits
Numerous in-depth case studies
Thirty key lessons on deploying service automation in workplace
Predictions and critique on the Future of Work
The second book, Robotic Process Automation and Risk Mitigation, is a sequel to the first one. In this book, the authors pioneered the concept of a “triple win” from RPA – a win for shareholders, customers and employees.
The book acknowledges that automation is fraught with risks that need to be mitigated. In response, the book introduces a framework of thirty key risk mitigation practices that all organizations will find useful, regardless of which stage of the RPA journey they are in.
The third book, Robotic Process and Cognitive Automation, was published most recently. Given the buzz around Artificial Intelligence and Machine Learning, and the shift away from Robotic Process Automation towards Intelligent Automation, this is one book that we should all pick up.