System Administrator
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Updated: 27-Sep-2020
System Administrator
Toronto, ON
Disciplined IT professional with over 3 years of experience in maintaining and administering an organization's computer networks. Registered Engineer in Training, CompTIA A+ and ITIL certified with skills in Microsoft Server Admin, configuration of routers and switches, setting up Local Area Networks (LAN), use of virtual machines such as VMware, as well as cloud computing. My current objective is to get an IT role in a reputable organization to drive forward business value using my excellent communication, time management and leadership skills..
Work Experience
System Administrator
Tbaytel
May 2019 to December 2019
• Resolved help desk issues, inclusive of PC, printer, and network configuration and troubleshooting issues.
• Worked with an IT trouble ticket system (Rave) which tracks specific IT-related requests while adhering to the SLA agreement.
• Worked with customers and vendors to provide the second level IT support including hardware troubleshooting, cloud backup using sync, recovery, email support, and application support.
• Provided support to Active Directory 2008, Exchange 2010, SQL Server 2008, BES 10 & 12, DNS, WSUS, Lync 2013, and DHCP Servers as well as VPN access for users within the company
• Determined and forwarded issues to senior technicians as required and proposed improvements to the telecommunication infrastructure which reduced customers complaint.
• Designed, implemented, and managed Exchange server 2016 and Sharepoint 2016.
• Responsible for preventative server maintenance by doing daily, weekly, monthly, and real-time server checks.
• Managed and maintained network documentation for all network devices and applications.
• Designed and engineered network solutions and strategy by configuring and troubleshooting both routers and LAN/WAN/VLAN/ wireless network.
• Performed intermediate-to-advanced hardware break-fix services on Windows 7/8 PC PCs, laptops, network printers, and servers.
• Utilized OWASP and patch management to check vulnerability scores on several applications.
• Utilized Azure AD 2016 and existing Power Shell scripts to customize clients’ Office 365 portal.
• Worked with an IT trouble ticket system (Rave) which tracks specific IT-related requests while adhering to the SLA agreement.
• Worked with customers and vendors to provide the second level IT support including hardware troubleshooting, cloud backup using sync, recovery, email support, and application support.
• Provided support to Active Directory 2008, Exchange 2010, SQL Server 2008, BES 10 & 12, DNS, WSUS, Lync 2013, and DHCP Servers as well as VPN access for users within the company
• Determined and forwarded issues to senior technicians as required and proposed improvements to the telecommunication infrastructure which reduced customers complaint.
• Designed, implemented, and managed Exchange server 2016 and Sharepoint 2016.
• Responsible for preventative server maintenance by doing daily, weekly, monthly, and real-time server checks.
• Managed and maintained network documentation for all network devices and applications.
• Designed and engineered network solutions and strategy by configuring and troubleshooting both routers and LAN/WAN/VLAN/ wireless network.
• Performed intermediate-to-advanced hardware break-fix services on Windows 7/8 PC PCs, laptops, network printers, and servers.
• Utilized OWASP and patch management to check vulnerability scores on several applications.
• Utilized Azure AD 2016 and existing Power Shell scripts to customize clients’ Office 365 portal.
System Administrator
Temple Resources Limited
January 2017 to August 2018
• Serviced and configured several server hardware and software technologies such as RAID types, server virtualization, disaster recovery systems, storage arrays, fault tolerance for servers to manage access to internal networks, wifi networks, email services, and VPN services.
• Planned, developed, installed, configured, maintained, supported, monitored, and optimized all virtual systems and network hardware, software, and communication links using VMWare VSphere, ESX, and ESXi.
• Initiated large and small system upgrades like from Windows Server 2012 R2 to Windows Server 2016 and by improving the IT infrastructure, this aided and increased the productivity of IT support by over 70% to meet targets within KPIs.
• Configured, provisioned, and maintained centralized and decentralized DNS and DHCP servers.
• Utilized VMware vSphere HA to restart failed virtual machines to reduce application downtime and meet business requirements.
• Configured layer2 and layer 3 switches while deploying on-premise routers which was managed via a VPN.
• Lectured new interns in the area of TCP/IP about the routing of IP packets and also designing service for protocols like OSP, MPLS and, BGP.
• Planned, developed, installed, configured, maintained, supported, monitored, and optimized all virtual systems and network hardware, software, and communication links using VMWare VSphere, ESX, and ESXi.
• Initiated large and small system upgrades like from Windows Server 2012 R2 to Windows Server 2016 and by improving the IT infrastructure, this aided and increased the productivity of IT support by over 70% to meet targets within KPIs.
• Configured, provisioned, and maintained centralized and decentralized DNS and DHCP servers.
• Utilized VMware vSphere HA to restart failed virtual machines to reduce application downtime and meet business requirements.
• Configured layer2 and layer 3 switches while deploying on-premise routers which was managed via a VPN.
• Lectured new interns in the area of TCP/IP about the routing of IP packets and also designing service for protocols like OSP, MPLS and, BGP.
Technical Support Analyst
Phase 3 Telecom
February 2016 to July 2016
• Responsible for analyzing problems, performing troubleshooting, communicating with site technicians and other network operation centers, and track problems with resolution.
• Created reports on a daily and monthly basis, which includes all major incidents of the past 24 hours and a root cause for every resolved incident.
• Supported the Integration of Active Directory and Microsoft Exchange to work with the Cisco Server.
• Created reports on a daily and monthly basis, which includes all major incidents of the past 24 hours and a root cause for every resolved incident.
• Supported the Integration of Active Directory and Microsoft Exchange to work with the Cisco Server.
Education
M.Sc. in Electrical and Computer Engineering
Lakehead University
September 2018 to December 2019
B.Eng. in Information and Communication Engineering
Covenant University
September 2012 to July 2017
Skills
• Network installation and troubleshooting • Experienced in Ticketing Systems (Rave) • Virtual machine (VMware) setup and management experience • Windows Server 2012/2016 Administration • Data migration among several tables using SQL queries • Administered ERP systems for data integrity • Configuration of Active Directory service and servers • Knowledge of SQL Server 2014/2016 and Exchange Server 2012 • Experience in several internet protocols and applications such as VOIP, DNS, DHCP, SMTP, SIP, T1 POP3. • Wide knowledge of cloud computing (AWS) • Proficiency in HP service manager and Microsoft Office 2019 • Active Directory services such as NTLM v2, Kerberos, AD DS • Deployment and configuration if applications in WebSphere • Knowledge of project management • System Administrator • System Admin • Vmware • Active Directory • Linux • Linux Administrator
Certifications and Licenses
ITIL
Microsoft Certified IT Professional
Microsoft Certified Technology Specialist