System Administrator
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Updated: 1-Oct-2020
System Administrator
Calgary, AB
Work Experience
System Administrator
CCI Wireless Inc
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Calgary, AB
June 2018 to Present
- Responsible for support of business-critical CRM system, including customer invoicing, field services, sales cycle, account management, support requests, reporting and interface with other systems
- Support of call center infrastructure, and accounting software
- Guide and assist other IT technicians with projects tasks and day-to-day IT tickets
- Documentation and training for new software rollouts (ex. Microsoft Teams)
- Major role in Dynamics 365 UCI update and implementation of Enterprise business solution
- Liaison for third party Dynamics 365 development partner
- Support of call center infrastructure, and accounting software
- Guide and assist other IT technicians with projects tasks and day-to-day IT tickets
- Documentation and training for new software rollouts (ex. Microsoft Teams)
- Major role in Dynamics 365 UCI update and implementation of Enterprise business solution
- Liaison for third party Dynamics 365 development partner
Regional IT Technician
MKA Canada Inc
-
Calgary, AB
March 2018 to June 2018
- Assist users both locally and remotely with hardware and software troubleshooting
- Maintain an IT inventory of hardware and software
- Administration of user accounts for employees including creation, deactivation, and group membership
- Create and deploy images of workstations
- Maintain an IT inventory of hardware and software
- Administration of user accounts for employees including creation, deactivation, and group membership
- Create and deploy images of workstations
IT Technician
3esi-Enersight Inc
-
Calgary, AB
January 2014 to February 2018
- Local and remote hardware and software troubleshooting
- Prioritize and complete service desk tickets individually, and as part of a team
- Setup of new employees, including AD account creation, software licensing, and workstation setup
- Administrator for Dynamics CRM (experience with both on-premise and cloud)
- Key role in implementation of Dynamics CRM for company
- Designed and maintained solutions and dashboards for Dynamics CRM based on end-user requirements
- Administered Dynamics CRM user security roles, teams and field security
- Maintain inventory of IT assets
- Create and maintain process documents for IT procedures and end user software
- Host training sessions for users regarding new software rollouts including Skype for Business and Dynamics CRM
- Prioritize and complete service desk tickets individually, and as part of a team
- Setup of new employees, including AD account creation, software licensing, and workstation setup
- Administrator for Dynamics CRM (experience with both on-premise and cloud)
- Key role in implementation of Dynamics CRM for company
- Designed and maintained solutions and dashboards for Dynamics CRM based on end-user requirements
- Administered Dynamics CRM user security roles, teams and field security
- Maintain inventory of IT assets
- Create and maintain process documents for IT procedures and end user software
- Host training sessions for users regarding new software rollouts including Skype for Business and Dynamics CRM
Regional IT Technician & Cellular Representative
GENIVAR Inc
-
Calgary, AB
December 2007 to December 2013
- Hardware and software troubleshooting, both locally and remotely
- Working both independently and with a team to complete service calls and projects
- Setup of new users, including imaging workstations, account creation and group permissions
- Software license administration
- Order hardware to suit multiple departments' needs
- Maintain and manage a database of mobile phone lines for Alberta, including usage, upgrades, travel and troubleshooting
- Consistent communication with business unit managers regarding their mobile lines and hardware/software needs
- Working both independently and with a team to complete service calls and projects
- Setup of new users, including imaging workstations, account creation and group permissions
- Software license administration
- Order hardware to suit multiple departments' needs
- Maintain and manage a database of mobile phone lines for Alberta, including usage, upgrades, travel and troubleshooting
- Consistent communication with business unit managers regarding their mobile lines and hardware/software needs
System Services Representative (Co-op Student)
IBM Canada
-
Calgary, AB
August 2006 to August 2007
- Worked independently to complete service calls for multiple unique clients
- Managed time effectively based on call SLA's
- Managed an inventory of parts
- Managed time effectively based on call SLA's
- Managed an inventory of parts
Education
Relational Database Fundamentals
University of Calgary
2015
Microsoft Dynamics 2013 Boot Camp
Qixas Academy
2015
Diploma in Computer Engineering Technology in Computer Engineering Technology
Southern Alberta Institute of Technology
2005 to 2007
Skills
• 12 years of experience troubleshooting Microsoft environments • Excellent verbal and written communication skills • Inventory management, procurement and tracking • Strong client focus and desire to assist others • Proficient with Office365 and Windows Server environments • Hardware and software setup and troubleshooting • Microsoft Dynamics 365 administration and customization • Active Directory