System Administrator (H&N \ Azure Cloud)
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Updated: 30-Sep-2020
System Administrator (H&N \ Azure Cloud)
Brampton, ON
Creative and energetic Desktop Engineer /Technical Support, with experience in desktop, server and networking administration, Extremely hardworking, productive, professional and had consistently demonstrated strong communication skills, good work ethics, and team-building approaches in various multi-functional work tasks. Strive to meet or exceed expectations and goals that are laid. Currently working in the position of Desktop Engineer Team Lead in both public and private sector clients for Fujitsu
Work Experience
System Administrator (H&N \ Azure Cloud)
Fujitsu America Inc
August 2016 to October 2020
• Working as Cloud Administrator on Microsoft Azure and On Premises, involved in configuring virtual machines, storage accounts, resource groups.
• Remote login to Virtual Machines to troubleshoot, monitor and deploy applications.
• Managing Windows servers, troubleshooting IP issues and working with different support teams.
• Managing day to day activity of the cloud environment and On- Premises, supporting development teams with their requirements.
• Provide assistance to customers in resolving systems and services issues
• Assists in all aspects of the cloud migration initiative, including its impact on networks and security
• Manage IT support specialist to provide user-level support, including software installation, account management, system configuration, etc
• Deploy, Configure, Maintain Compute on Azure Cloud and On Premises
• Troubleshoot Azure and On Premises related issued and engage internal teams and vendor for issue resolutions
• Develop and maintain knowledge base articles
• Remote login to Virtual Machines to troubleshoot, monitor and deploy applications.
• Managing Windows servers, troubleshooting IP issues and working with different support teams.
• Managing day to day activity of the cloud environment and On- Premises, supporting development teams with their requirements.
• Provide assistance to customers in resolving systems and services issues
• Assists in all aspects of the cloud migration initiative, including its impact on networks and security
• Manage IT support specialist to provide user-level support, including software installation, account management, system configuration, etc
• Deploy, Configure, Maintain Compute on Azure Cloud and On Premises
• Troubleshoot Azure and On Premises related issued and engage internal teams and vendor for issue resolutions
• Develop and maintain knowledge base articles
Desktop Engineer Team Lead
Fujitsu America Inc
November 2014 to August 2016
• Managed a team of Desktop Engineers responsible for building, deployment, recovery and new technology installs
• Provided remote support to field techs and clients
• Developed and implemented policies and procedures for daily activities, interdepartmental activities and asset management system
• Installed, configured, and maintained the functionality of company desktop and laptop systems, together with the peripheral appendages and software
• Installed, configured, and maintained the functionality of company desktop and laptop systems, together with the peripheral appendages and software
• Provided computer system support for both staff and customers
• Ran regular checks, tests, and tracking procedures to prevent or identify problems
• Performed routine maintenance, such as of user accounts
• Installed or advised installation of upgrades to prevent malfunctioning
• Check backup and resolve if there is any issue (Backup Exec/ Arcserv)
• Provided remote support to field techs and clients
• Developed and implemented policies and procedures for daily activities, interdepartmental activities and asset management system
• Installed, configured, and maintained the functionality of company desktop and laptop systems, together with the peripheral appendages and software
• Installed, configured, and maintained the functionality of company desktop and laptop systems, together with the peripheral appendages and software
• Provided computer system support for both staff and customers
• Ran regular checks, tests, and tracking procedures to prevent or identify problems
• Performed routine maintenance, such as of user accounts
• Installed or advised installation of upgrades to prevent malfunctioning
• Check backup and resolve if there is any issue (Backup Exec/ Arcserv)
Desktop Engineer III
Fujitsu America Inc
August 2011 to October 2014
• Tier I /Tier II Support for Fujitsu America Clientele
• Troubleshooting issues over phone, emails and remotely using tool like (Teamviewer, GoTo Meeting, etc)
• Maintaining and administration of Exchange 2010, Server 2008 R2, Server 2012
• Using technical knowledge to provide excellent advice and servicing, including computer/server/ network repair and upgrades
• Sound knowledge of Active Directory and NTFS file system administration
• Responsible for maintenance on clients Servers, PCs and Networks
• Good knowledge of DNS, DHCP, WSUS, WDS
• Extensive client service experience
• Administrating Network and local printer (adding, modifying printer properties, deleting print jobs)
• Responsible for project meet deadlines
• Setup and configure Network / VPN for Client
• Installing and setting up mobile devices
• Service Desk Side Support
• Troubleshooting issues over phone, emails and remotely using tool like (Teamviewer, GoTo Meeting, etc)
• Maintaining and administration of Exchange 2010, Server 2008 R2, Server 2012
• Using technical knowledge to provide excellent advice and servicing, including computer/server/ network repair and upgrades
• Sound knowledge of Active Directory and NTFS file system administration
• Responsible for maintenance on clients Servers, PCs and Networks
• Good knowledge of DNS, DHCP, WSUS, WDS
• Extensive client service experience
• Administrating Network and local printer (adding, modifying printer properties, deleting print jobs)
• Responsible for project meet deadlines
• Setup and configure Network / VPN for Client
• Installing and setting up mobile devices
• Service Desk Side Support
Education
Bachelor's Degree
Certifications and Licenses
Azure Administrator Associate
February 2019 to February 2021
Microsoft Certified Solutions Expert (MCSE)
Present
Network+
Present
A+
Present