Support Specialist
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Updated: 1-Oct-2020
Support Specialist
Surrey, BC
• Hard working and detail oriented
• Strong verbal and written communication
• Excellent teamwork abilities
• Ability to analyze problem situations and generate creative solutions
• Great at assessing software and hardware solutions for company's needs
• Easily adaptable to necessary changes
• Strong verbal and written communication
• Excellent teamwork abilities
• Ability to analyze problem situations and generate creative solutions
• Great at assessing software and hardware solutions for company's needs
• Easily adaptable to necessary changes
Personal Details
Highest Level of Education: Bachelor's Degree
Work Experience
Support Specialist
Dominion Lending Centres
-
Port Coquitlam, BC
October 2017 to September 2020
• Supporting office staff and sister companies through out Canada
• Experience with Jira, ZenDesk and Zoho ticketing systems
• Supporting users within Windows and Mac OS environments
• Supporting users within multiple versions of Office suites
• Configuring and deploying computers, laptops for office staff
• Maintaining users accounts through Active Directory, Office 365, telephony systems
• Supporting Microsoft Windows Servers 2008 – 2016 in a Domain environments
• Experience with Microsoft Server and Office 365 Powershell scripting
• Experience with Jira, ZenDesk and Zoho ticketing systems
• Supporting users within Windows and Mac OS environments
• Supporting users within multiple versions of Office suites
• Configuring and deploying computers, laptops for office staff
• Maintaining users accounts through Active Directory, Office 365, telephony systems
• Supporting Microsoft Windows Servers 2008 – 2016 in a Domain environments
• Experience with Microsoft Server and Office 365 Powershell scripting
System Analyst
247 Networks
-
Surrey, BC
March 2016 to September 2017
• Supporting multiple users via phone, remote access and e-mail exchange
• Troubleshooting software and hardware problems in multiple Microsoft operating systems, such as Windows 7, 8 and 10
• Supporting users within Office 2010 to 365
• Supporting Microsoft Windows Server 2008 R2 – 2016 in a Domain environment (Active Directory and Exchange)
o Experience with Powershell scripting
• Configuring and deploying firewalls and wireless solutions such as Sophos and Unifi
• Troubleshooting software and hardware problems in multiple Microsoft operating systems, such as Windows 7, 8 and 10
• Supporting users within Office 2010 to 365
• Supporting Microsoft Windows Server 2008 R2 – 2016 in a Domain environment (Active Directory and Exchange)
o Experience with Powershell scripting
• Configuring and deploying firewalls and wireless solutions such as Sophos and Unifi
System Administrator
Pacific Metals Ltd
-
Vancouver, BC
2009 to March 2016
Onsite and remote user support and troubleshooting of software and hardware
problems
• Maintain on premise and remote camera networks
o Retrieval and post-processing of security video footage from NVR
o Security cameras update project leader
• Maintain user accounts through Active Directory, Office 365, legacy systems and other
software systems
• Documentation of in-house built proprietary legacy software
• Manage Microsoft Windows OS Desktop, Server OS and Microsoft Office 365 licensing
• Manage Symantec Endpoint Protection SB onsite and cloud hosted
• Operating System image deployment and setup of new workstations
o Provide training on Windows 7, 10 and Office 2010, 2016, and Office 365
• Develop and implement IT security policies
• Planning and implementation of industry specific ERP system
o ERP Software usage documentation
• Exchange and rotation of off-site backup
problems
• Maintain on premise and remote camera networks
o Retrieval and post-processing of security video footage from NVR
o Security cameras update project leader
• Maintain user accounts through Active Directory, Office 365, legacy systems and other
software systems
• Documentation of in-house built proprietary legacy software
• Manage Microsoft Windows OS Desktop, Server OS and Microsoft Office 365 licensing
• Manage Symantec Endpoint Protection SB onsite and cloud hosted
• Operating System image deployment and setup of new workstations
o Provide training on Windows 7, 10 and Office 2010, 2016, and Office 365
• Develop and implement IT security policies
• Planning and implementation of industry specific ERP system
o ERP Software usage documentation
• Exchange and rotation of off-site backup
Sales Area Representative
Staples Business Depot
-
Coquitlam, BC
2006 to 2009
• Consistently providing excellent customer service in a busy and fast paced environment
• Acquired knowledge of privacy and information management, and code of ethics through Staples My Learning @ work program
• Acquired knowledge of privacy and information management, and code of ethics through Staples My Learning @ work program
Education
Bachelor of Technology in Co-operative Education Option
Kwantlen Polytechnic University
-
Surrey, BC
2005 to 2011
Certificate in Computer Information Systems
Kwantlen Polytechnic University
-
Surrey, BC
2009
Skills
• Microsoft Windows 7 (6 years) • Microsoft Windows 10 (5 years) • Microsoft Office 365 (5 years) • Microsoft Server 2008 R2 (4 years) • Microsoft Server 2012 R2 (5 years) • Microsoft Office (9 years) • Desktop Support (9 years) • Server Support (6 years) • access (5 years) • Active Directory (9 years) • Microsoft Server 2016 (4 years) • Customer Support • Help Desk • Customer Service