Sr. System Engineer (Windows and Office365 Email Admin)

Responsibilities: 
• Global Admin for Office 365, managing and troubleshooting Office 365 - using 
PowerShell for most of the issues. 
Admin for vCenter 5.5, which consists 250+ windows virtual machines, mostly with Windows 2012 R2. Started using Windows Server 2016 for new requests. 
Provide advanced troubleshooting and problem resolution of the entire 
Virtualization Infrastructure. Also, provide support using migration tools (P2P, P2V, V2V, and V2P) 
Designs and implements solutions for user and computer management using 
Microsoft Active Directory. 
 
Responsible for Group Policy management, test new group policy and roll out 
company wide. 
 
Perform daily system monitoring, using SolarWinds verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing 
 
system and application logs. 
Manage Domain Controllers, responsible for Active Directory management and troubleshoot. 
 
Perform Server Patching and generate reports for IT Security department. 
Perform regular Security monitoring to identify any possible intrusions. And be 
 
available remotely to provide 24x7 support on critical systems. 
 
Perform daily backup operations, ensuring all required file systems and system 
data are successfully backed up using Avamar, responsible for any sort of

Responsibilities: 
• Perform daily system monitoring, verifying the integrity and availability of all 
hardware, server resources, systems and key processes, reviewing system and application logs. 
• Perform regular security monitoring to identify any possible intrusions. And be 
available remotely to provide 24x7 support on critical systems. 
Perform daily backup operations, ensuring all required file systems and system 
data are successfully backed up to the appropriate media, recovery tapes or disks 
 
are created, and media is recycled and sent off site as necessary. 
Operate and monitor the disaster recovery process, procedures and policies along with off-site tape storage process for disaster recovery and emergency access. 
 
Manage and troubleshoot Microsoft Exchange including Exchange mail stores. 
Troubleshooting & Administration of Mail Routing / Mail Flow. 
 
Monitoring Mail Queues on all exchange Server, configured alerts. 
 
Designing, implementing, configuring and managing a 50+ Linux server 
 
environment running on ESX servers. 
 
Building out new virtual Linux servers in VMware vSphere. 
Administering and maintaining large VMWare environment - ESX 5.1 or higher. 
 
Designs and implements solutions for user and computer management using 
 
Microsoft Active Directory. 
Provide advanced troubleshooting and problem resolution of the entire 
Virtualization Infrastructure. Also, provide support using migration tools (P2P, 
 
P2V, V2V, and V2P). 
Research root cause of problems and escalate to engineering and vendor support as 
necessary. 
 
Managing OS critical patches using LANDesk for windows Servers and upgrades on 
a regular basis. Communicate with client regarding process and impact. Use RedHat 
 
Satellite for Linux Server patching. 
10+ years using BMC Remedy system for IT service management. 
Ensure efficient flow of Change Requests through Change Management process. 
 
Maintain a Change Management log for changes made in the production 
 
environment. 
Deploying and Managing Symantec Endpoint Protection for the servers. 
Handling virus threat outbreak, severity issues, Anti-virus software issues, Virus 
 
and hoax related requests, Malware or suspected malware infection. 
 
6+ years of strong experience in Storage Administration. Expertise in EMC 
NAS/SAN, 3PAR, DOTHill, PromiseArray storage configuration. 
 
Extensive Experience on Storage provisioning LUN creation, Zoning, Masking, 
Mapping. 
 
Working closely with network team and in-depth knowledge of network protocols, such as IP, ARP, TCP, UDP, DHCP, DNS, FTP, NTP, SNMP, etc. 
 
Troubleshoot network routing, TCP/IP subnets, network security and AD related 
ports and protocols, DNS, DHCP and WINS 
 
• Writing/Managing technical documentation. 
 
Environment: Ticket Management, MAC OSX, MS Windows Server 2003, 2008,

Client: Mercedes Benz Financial Services USA LLC, Farmington Hills, MI. 
 
Responsibilities: 
• Provide 2nd and 3rd level support for CISM (Corporate IT Service Management). 
• Administer, configure, and troubleshoot MS Windows based physical and virtual 
servers. 
• SCCM 2007 deployment and infrastructure knowledge including troubleshooting, 
design, and implementation experience. 
• Deploying updates and Reporting with Systems Management Server or System 
Center Configuration Manager(SCCM) 
• Support and troubleshoot VCenter for virtual servers. 
• Develop web applications, as needed, using ASP.NET, C# Java, and MS SQL Server 
2008. • Manage and update McAfee epolicy orchestrator and Symantec Anti-virus 
company-wide. 
• Research, recommend and purchase hardware and software. 
• Manage and troubleshoot MS Active Directory including Group Policy and user 
accounts. 
• Record and maintain hardware and software inventory, site and/or server 
licensing, and user access and security using IT-SPS. 
• Backup and restore using ARC D2D. Managing Tape library and handling backups 
with Iron Mountain. 
• Create/load backup of user profile. 
• Configure and troubleshoot startup settings and operating system services issues. 
• Use Group Policy to centralize configuration and resolve client configuration 
failures and GPO. 
• Troubleshoot hardware devices, device drivers, and performance issues. 
• Troubleshoot physical failures, and monitor reliability and performance for servers 
and client machines. 
• Troubleshoot network connectivity, remote/VPN connectivity issues and determine network settings. 
• Manage and troubleshoot User Logon and Resource Access. 
• Troubleshoot user profile, user file access and file permissions issues. 
• Troubleshoot Security issues. 
• Recover files encrypted by EFS and Bit Locker-Protected Drives. 
• Troubleshoot Internet Explorer and Content Access issues. 
 
Environment: CISM (Ticket Management), SCCM, SDWI, IT-SPS, MS Windows XP/2008,

Responsibilities: 
• Collected data to analyze and evaluate current or emerging Enterprise systems, 
and managed backup of Enterprise Systems. 
 
hardware and software interfaces with the operating system. 
• Research, plan, install, configure, troubleshoot, maintain and upgrade 
 
• Managed and troubleshot communication between PLC and Manufacturing 
 
• Managed Manufacturing Execution Systems and client machines for the entire plant. 
Execution Systems (MES). 
 
• Troubleshot and managed PLCs, Panel Views, and other duties related to Industrial Automation. 
• Managed and troubleshot Kepware Server for PLC and MES communication. 
• Managed and troubleshot Active Directory including Group Policy and users 
accounts. 
• Designed and administered production VMware environments. 
• Managed the FTP server. 
• Maintained confidentiality for information being processed stored or accessed by 
the network. 
• Monitored and documented system problems with Event Management. 
• Administered and implement changes to plant Intranet and all web applications. 
• Administered the ADP Payroll application. 
• Managed and created Swipe cards. 
• Managed and troubleshot MS SQL Server 2008 database server, and backed up 
database and checked database connectivity. 
• Managed and troubleshot the IIS Web Server. 
• Managed and troubleshot the MS Exchange Server 2007. 
• Troubleshot hardware, software, and connectivity problems, including user access 
and component configuration. 
• Recorded and maintained hardware and software inventories, site and/or server 
licensing, and user access and security. 
• Installed, configured, and upgraded workstations and peripherals to include; 
network cards, printers, modems, mice and add-in boards. 
• Developed a new ASP based application. 
• Researched and recommended hardware and software development, purchased, 
and utilized. 
• Worked as a team member for wire and wireless connectivity and compatibility 
between systems. 
• Analyzed and evaluated current and proposed business procedures and problems 
to define data processing needs. 
• Wrote and maintained technical documentation. 
• Provided on-the-job training to new department staff members. 
• Provided computer orientation to new staff. 
 
Environment: MES - Manufacturing Execution System (Client and Server), PLC - PLC