Systems Administrator

Product/Service Line: Product Services

Number of Direct Reports: 0

Job Summary: This position generally contributes to the companies overall corporate objectives by being responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers. This also is responsible for technical IT services in each of the remote offices in the US

Accountabilities/Tasks:

• Provides technical guidance and leadership, coaching, and mentoring to team members.

• Provide configuration, provisioning, maintenance, support and administration for all physical, virtual and cloud infrastructure including server and OS level support, networking and operational support in a multi-site environment.

• Administer, manage, monitor and maintain a VMware infrastructure (including patching).

• Ensure all server and storage hardware is patched for current versions.

• Ensure capacity planning analytics and reports for all supported systems infrastructure is carried out including performance and trend analysis.

• Manage all backups and assist with ongoing disaster recovery planning. Including semiannual test of disaster recovery procedures and test failover.

• Ensure OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure /add new services as necessary.

• Supports, monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations.

• Assist management in strategic planning of technology requirements.

• Be point of contact for all consultants and managed service providers from a technical perspective.

• Provide after-hours support on a rotational basis. Estimated at two weeks a month.

KPR (using the ticketing system)

• IT Customer satisfaction survey per group of 80%.

• Uptime for IT Infrastructure. (based on priority tag) - Client facing 99.7% aggregate. - Internal 99%.

• Reduce escalated IT tickets by 20%.

• RTO/RPO within defined limits the business sets.

KPI (using the ticketing system)

• Single reply ticket resolution.

• First reply time. o Goal is < 30 mins.

• Number of tickets that require escalation. o < 5 per month

• Unsolved tickets per employee. * Average agent handle time o Ticket resolution time < 72hrs.

Stakeholders:

• Entire business and customers are taken care of.

Knowledge and Skills: (I.e.) * Highly developed communication skills * Vmware vsphere administration including patching and upgrading nodes * Microsoft Windows Servers including domain controller, file servers and terminal servers * Active Directory including group policy deployment and administration * Veeam Backup and replication * Microsoft Office365 experience * Experience with Azure * Ability to describe technical information in easy-to-understand terms * Good communication skills * Discretion (since confidential data is held on computer systems) * Ability to multitask and support multiple department requirements * Availability for afterhours support for production environments * Linux Administration knowledge would be an asset * Network administration knowledge, including switches and firewalls * Experience with Datrium would be an asset * Mitel phone system experience would be nice to have

Certifications

• One Microsoft certification

• Either a cloud platform certification or VMware

Job Type: Permanent

Salary: $80,000.00-$100,000.00 per year

Benefits:

• Extended Health Care
• On-site Gym
• Vision Care
• Work From Home

Schedule:

• Monday to Friday

Experience:

• system administration: 3 years (Preferred)

Work remotely:

• Temporarily due to COVID-19